Refund policy

Each Dorvi piece is uniquely crafted for its owner. Because our items are limited editions and not mass produced, all sales are final.

Should you wish to change your selection, we welcome exchanges or offer store credit within 7 days of delivery to ensure you find your perfect match.

To Request an Exchange

  • Email us at worldofdorvi@gmail.com with your order number, picture, and complaint.
  • Once approved, ship the product back to us at your own cost, ensuring it is securely packed.
  • The exchange will be processed within 7 business days of receiving the returned item.

Damaged or Defective Items

  • If you receive a damaged or defective product, please notify us within 48 hours of delivery.
  • Email us at worldofdorvi@gmail.com with your order number and clear photos of the defect or damage.
  • Upon verification, we will arrange for a replacement of the same product (subject to availability) or provide store credit.

Custom & Handmade Variations

  • Since Dorvi products are handmade, slight variations in color, texture, or design are inherent and add to their unique charm. These are not considered defects.